by Mark Dix | Jan 19, 2018
Creating Experiences Embedding a Customer Centric Culture CHALLENGE Landsec were looking to optimise the experience of their customers, communities, partners and fellow colleagues. The aim was to give employees the mindset, processes and skillset to deliver their...
by Shane Ivers | Mar 1, 2018
A Bigrock Development Partnership Driving Growth through Deeper Customer Relationships CHALLENGE Hanover Search Group (HSG) were looking to accelerate the transformation of HSG into a highly-specialised search firm, recognised for its deep expertise and connections...
by Lily Sanders | Jan 28, 2016
Delivering Service Excellence Building Strong Customer Relationships Training Journal Award Finalists in 2 categories: Best Commercial Programme & Best Training Partnership CHALLENGE Skipton Building Society were looking to; Develop consultative sale...
by Lily Sanders | Jan 28, 2016
Premium Customer Service & Sales in the Contact Centre % Reduction in Abandoned Calls % Increase in Sales CHALLENGE Mercedes-Benz Insurance were looking to improve sales and renewals of their premium insurance products, whilst ensuring their customers received...
by Mark Dix | Nov 30, 2015
Implementing Best Practice Getting Results % Increase in Sales % Overall Performance Improvement CHALLENGE Aviva UK was looking to optimise the excellence of their most senior distribution team; including Key Account Managers (KAMs), Strategic Account Managers (SAMs),...
