by Shane Ivers | Jul 9, 2019 | Behavioural Economics, Consultative Sales, Customer Service, Financial Services, White Paper
Contents Introduction 1) Understanding Perspectives 2) Emotions & Framing 3) Cognitive Limits 4) Corporate Change 5) Customer Conversations Introduction If you feel you’d like a greater understanding of clients and customers, then you’ve come to the...
by Lily Sanders | Mar 8, 2019 | Customer Service, Delivering Change
We often speak to leaders who are looking to boost productivity, in a quest to improve bottom line results. These leaders are looking to do more and achieve more, in less time whilst spending less money. However, there are many competing factors that leaders need to...
